Managing Diversity Conference

The Diversity Challenge

Good Management, Excellent Organisations, Harmonious Communities

THEME 1: DIMENSIONS OF DIVERSITY

• Defining and measuring diversity.
• Demographic and human realities.
• Intersectoral diversities.
• Links between local and global diversities.

THEME 2: DIVERSE ORGANISATIONS

• Strengthening bottom lines-single, double, triple, more?
• Building a diverse workforce.
• Diversity management education, curriculum and training.
• Managing diverse human resources.
• Customer relationship management.
• Product and service customisation strategies.
• Niche marketing.
• Productive diversity: the new management fundamental.
• Measuring the diversity dividend.
• Achieving cultural shifts.

THEME 3: GOVERNANCE, PUBLIC SERVICE AND DIVERSITY

• Service planning and diversity.
• Arts, culture, environment.
• Communicating for diversity.
• Effective consultations and community engagement.
• Cultural sustainability.
• Towards civic pluralism.
• Intercultural community relations.

THEME 4: CAPACITY DEVELOPMENT AND DIVERSITY

• Creating diverse communities.
• Creating productive community partnerships.
• Diverse communities doing it for themselves: challenges of capacity development.
• Building diversity management capacity.